Terms and Conditions

When you make this booking you are entering an agreement with us.  Please read our terms and conditions of booking.

Payment information

A deposit (30% of your total booking) is required on booking. Please note that this is non refundable.

Cheques should be made payable to Grounds Farm.

If you wish to pay directly into our account please contact us for the bank details.

When we have received your booking form we will acknowledge your deposit/full payment within three working days. With the full payment we will also send directions and details of what to do when you arrive.

Provisional bookings

These can be made by telephone or email but after confirmation from us they must be followed up by a deposit/full payment sent to arrive within 7 days (10 days if the booking is made from overseas).

Deposit and final payment

A deposit is required equal to 30% of your booking. The balance is due six weeks before of the start of the holiday. If the booking is made within six weeks of the of date arrival, then full payment is required.

Cancellations

Once you have booked your stay our agreement is a legal contract and any deposit you may have paid is non-refundable.  If you have to cancel your booking, 50% of the full amount will be refunded provided the cancellation is made at least 28 days before the date of arrival. If cancellation is made within 28 days of arrival then payment is non-refundable. If however, we manage to re-let the property, you will be given a full refund minus the deposit. We recommend that you take out holiday cancellation insurance. Non-payment of a deposit or balance due by the specified date will be assumed to be a cancellation.

Damages and breakages

Please take care with our accommodation.  You are responsible and liable for any breakages or damages which you course to the accommodation or its contents.  Please report as soon as they occur.  We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of our employment.

Access statements and safety certificates

Access statements, together with copies of wiring tests, as well as public liability details, are available on request.

Duration and times of letting

Your accommodation is available from 3pm on the day of arrival, and you must vacate by 10am on the day of departure, unless otherwise agreed.