We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act.

Information Collected

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user.

Guest Registration – We are required by law to keep a register of guests and their nationality.  If you are form a country outside the commonwealth we will also require a passport number and address of next destination.

Payment processing – We accept card payments on our website and we use Stripe as our payment processor. Card details are not stored and are only used by Stripe to authorise and transfer payment. We use Jotform to link with Stripe, this is used to collect guest contact information and to notify us that a payment has been made on Stripe.  This notification is in the form of an email.  The information on Jotform and our email system will be deleted once the payment has been acknowledged.  No card details are stored on Jotform, our website or email.

Use of Information

The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.

If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time.

We will use your email address to send you confirmation of the booking. After your stay you will receive an automatic email from our booking system asking you for feedback. We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.

Data Security

All of the personal details you supply us, as part of the booking process, is stored securely on a Supercontrol.  Neither we nor Supercontrol will share your information with any third party unless there is a legal reason for doing so.

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

Access to your information -you have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at info@groundsfarm.co.uk

Children

Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.

Enforcement

Any queries relating to our collection or use of personal information should be addressed to info@groundsfarm.co.uk.